Salesforce Basic Administrator

Salesforce Basic Administrator

As an Administrator with broad knowledge of Salesforce applications, you configure and manage Sales and Service Cloud applications and suggest ways for a company to get even more from additional features and capabilities. It’s a must both for new administrators or those who want to brush up on their core skills. You’ll learn how to set up, configure, maintain, and customize Salesforce CRM. The course also covers key features, including enterprise security, data utilities, and analytics. And it prepares you to take the Salesforce.com Certified Administrator exam.


After completing this course, students will be able to:

  • Manage users, data, and security
  • Maintain and customize Sales Cloud and Service Cloud applications
  • Build reports, dashboards, and workflow
  • Content and Folder Management
  • Desktop and Mobile Administration


Mode of delivery: Instructor-led classroom or online training
Duration: 30 hours


Course Curriculum

  • Security Confirmation
  • Navigation
  • Organization Administration
  • Customization
  • Security & Access
  • Workflow
  • Workflow Approvals
  • Data Validation
  • Data Utilities
  • Analytics
  • Marketing Administration
  • Service & Support Administration
  • Administration Console
  • Extending Salesforce CRM
  • The AppExchange
Online Inquiry


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