SAP Customer Relationship Management (SAP CRM) Training

SAP Customer Relationship Management (SAP CRM) includes features and functions that support core business processes in the areas of: marketing, sales, service, partner channel management, interaction centre, web channel, business communications management, and real-time offer management. This course covers the complete SAP CRM module to certification level, allowing the student to implement, update, troubleshoot and maintain high capability SAP CRM systems across a range of business sizes. You'll learn how to optimize key processes, leverage various analytics and reporting tools, and assess your performance.

After completing this course, students will be able to:
  • Gain an overview of the CRM WebClient User Interface
  • Adapt the CRM WebClient User Interface using customizing and standard tools
  • Implement simple customer specific enhancements
  • Use and configure the CRM components and their integration in complex business processes

Mode of delivery: Fully instructor-led classroom or online training
Duration: 50 hours